Customer Background & Requirement
In January, we received an inquiry from a customer in Hong Kong. They were sourcing a 8-ton capacity scissor lift with a ball transfer table (omni-directional balls) to easily move heavy loads on the platform. The customer provided reference pictures of their desired product for a government infrastructure project.
Key Requirements:
Load Capacity: 8 tons
Platform Design: Platform surface include ball transfer system
Application: Hong Kong government project – requiring strict approval and certificates
Power Rating: ≤6.3 kW
- Platform dimensions：2500mmW×4000mmL
Ball rotation: 360 degrees
XYZLIFT’s Customized Solutions
Given the extreme 8-ton load requirement, we designed a solution beyond our standard offering:
Heavy-Duty Omni-Directional Balls
Our standard ball units are too small for 8 tons. We sourced and installed larger, heavy-duty omni-directional balls specifically rated for 8 tons, ensuring smooth load movement on the platform.Optimized Motor Sizing
The customer initially specified a 6.3 kW motor. However, our engineering team calculated that given the moderate lifting height, a 5.5 kW motor is sufficient to reliably achieve 4 m/min lifting speed with a safe margin. This optimized solution reduced both equipment cost and energy consumption.
Addressing Concerns & Building Trust
For government project, trust and compliance are critical. We addressed the customer’s main concerns:
Hong Kong Track Record
The customer asked if we had done projects in Hong Kong before. We shared multiple past scissor lift projects exported to Hong Kong, along with customer feedback videos. These real success stories significantly boosted their confidence in our reliability.
- Full Certifications
As this was a government project, the customer needed numerous certificates for approval. As a professional lift manufacturer with extensive export experience, we have a complete set of industry-leading certifications – fully meeting the project’s compliance requirements.
- 1:1 Detailed Drawings
The customer required detailed drawings for review and approval. Our technical team quickly provided 1:1 scale design drawings, which passed the customer’s review on the first submission.
Pre-Delivery Testing
To ensure flawless performance on-site, we conducted multiple real-load tests before shipment and recorded all processes for customer verification:
Load Test – Actual 8-ton load test to verify lifting capacity and structural stability.
- Operational Test – Simulated real working conditions to test lifting/lowering and the smooth movement of loads on ball transfers
- Electric/Manual Mode Test – Tested the manual lowering backup function to ensure safe operation even during power outages.
Customer Feedback
“XYZLIFT’s customized solution and complete technical documentation fully met the approval requirements of our Hong Kong government project. The pre-delivery test videos gave us complete visibility of performance. We look forward to future cooperation.”
