1. Customer Background: A New Inquiry Based on Successful Collaboration
This March, we received an inquiry from our returning New Zealand customer, Kingsley, regarding a new project. Last year, he had purchased a hydraulic goods lift from us and supplied and installed it for his end customer. In that collaboration, Kingsley was deeply impressed by our product quality and service process. Therefore, when his new customer had a similar need again, he did not hesitate to reach out to us once more.
2. Project Requirements: Clear Lift Specifications
| Specification | Details |
|---|---|
| Load Capacity | 2000kg |
| Lifting Height | 3000mm |
| Platform Size | 2000*2000mm |
| Access Direction | Front access on ground floor, rear access on second floor |
| Safety Configuration | With safety enclosure |
3. Production Process: Transparent Communication and Rigorous Testing
Throughout the production process, we maintained close communication with Kingsley, regularly updating him with production photos, so that he could track the progress and manufacturing details in real time, ensuring his confidence in every step.
Before shipment, we conducted comprehensive pre-delivery tests in strict accordance with standards to ensure the equipment would operate stably and safely upon arrival. Testing items included but were not limited to:
Limited switches action test
Platform interlock test
Surface treatment check
Safety enclosure and door lock function check
4. Customer Feedback
“Last year was our first time purchasing a hydraulic lift, and I didn’t know much about the product. The XYZLIFT team answered many detailed questions for me and addressed all my concerns. So for the new project, I chose XYZLIFT again. They proved themselves once more and did not let me down.”
