Customer Background：
Tim, a leading plumbing goods and services provider based in Sydney, Australia, is seeking to optimize their warehouse operations.
Meeting Customer Requirements:
Tim has a warehouse located in Truganina, Victoria, Australia. They are looking for a goods lift with a capacity of 500kg to lift their commercial sink and other products to two levels in the warehouse, one at 2.5m and one at 5m. They have asked us to recommend and provide an estimate on the price.
Upon receiving Tim’s inquiry, we quickly provided a preliminary quote on the same day. We have several warehouse goods lift projects in Sydney that Tim can visit to get a better understanding of our product quality. Tim was pleased to hear this and decided to visit the lift in Sydney first. After visiting, Tim provided feedback stating that it looked good.
Tim also had some questions before placing an order:
1. Does your lift have all the necessary safety features such as cages, guards, and door closing when the lift starts?
XYZLIFT reply: XYZLIFT understands the importance of safety in warehouse operations. The goods lift is equipped with essential safety features, including cages, guards, and door closing mechanisms when the lift is in operation. Additionally, advanced safety configurations, such as a final limit switch and an emergency descend valve, have been incorporated to prevent overtravel and ensure a safe descent in the event of a power failure.
2. We load from one side of the goods lift and unload on the other side when the lift is at level 1 or 2, so we will need cages on both sides. We cannot have any exposed fall areas or people able to walk under the lift when it is coming down.
XYZLIFT reply: We have provided full mesh enclosures for this goods lift, with mesh doors installed on both sides for loading and unloading, to prevent personnel from entering while the lift is in operation.
Our Solution
After comprehensive communication with Tim regarding installation site dimensions, floor heights, load capacity, door opening direction, power supply voltage, and safety configurations, we provided the following hydraulic warehouse lift solution, embedded 3D renderings of the installation scene, and CAD drawings of the goods lift for confirmation.
1. Goods lift with a 2000mm x 2000mm platform rated at 500kgs.
2. Cargo in/out from both sides of 2000mm.
3. Travel height of 5000mm, with three stops at 0, 2490mm, and 5000mm.
4. Ground floor, 1st level, and 2nd level can have swing mesh doors instead of a roller door.
5. Other parts of the lift can have mesh panels to protect against fall areas.
6. Voltage: 415V, 3 phase 50hz.
7. Lift fixed on the ground, supply ramp with a ramp thickness of 130mm.
8. All items to be black in color.
Standardized Production and Delivery Process
XYZLIFT’s commitment to quality is evident in our standardized production and delivery process. Upon receiving Tim’s deposit, production commences immediately, adhering to CE standards and the ISO9001 quality system.
We also provide production tracking and process sharing services. The following process will help you understand our production and delivery:
1. Production:
– Production drawing: After confirmation by the customer and designer, it is transferred from the design department to the production department.
– Production process: Material preparation – Steel cutting – Welding – Shot blasting rust removal – Manual fine rust removal – Powder coating – Assembly – Testing electrical control system – Quality inspection – Packaging – Delivery.
2. Quality Control:
We take full responsibility for ensuring that the goods lifts are manufactured according to CE standards and following the ISO9001 quality system.
3. Delivery:
We ensure that all details on the order are completely fulfilled before delivery. We ensure that all packages are double safe for shipping. We will offer a full set of shipping documents and inform the estimated time of arrival for each shipment.
4. Installation Support:
After delivery, we provide Tim with an exact manual for each goods lift, including installation and operation instructions. We actively respond and quickly resolve any special installation issues raised by Tim’s installer.
Customer Review:
XYZLIFT provided us with a high-quality goods lift that perfectly met our needs. Their professionalism and attention to detail throughout the process were outstanding. The lift was installed smoothly and has been working flawlessly. We highly recommend XYZLIFT for their excellent products and exceptional customer service.
