Customer Background:
In May, we received another inquiry from our long-term partner, Cass, in Australia. Cass runs a local elevator company and has successfully collaborated with XYZLIFT on multiple projects.
This time, she was looking for a 4-stop dumbwaiter for a restaurant about to open in Sydney.
Customer Requirements
| Item | Specification |
|---|---|
| Type | Sill-type dumbwaiter |
| Load Capacity | 200 kg |
| Carriage Size | 650 mm × 500 mm (D) |
| Stops | 4 |
| Door Direction | Basement & Ground Floor: front access; 1st & 2nd Floor: rear access |
| Travel Height | 10700 mm |
| Sill Height | 800 mm |
As a long-term supplier, Cass contacted us immediately. Based on our established rapport and mutual trust, we quickly confirmed three core requirements:
Sill-type installation
Force-drive system (no counterweight)
Through-access design
XYZLIFT's Professional Solution
Due to limited installation dimensions on site, a conventional counterweight design could not fit the available space. Based on the customer’s requirements and our extensive experience in dumbwaiter manufacturing, we adopted a force-drive design for this unit — meaning no counterweight, with the motor directly pulling the carriage up and down.
This design effectively reduces the required installation footprint, perfectly adapting to the restaurant’s limited hoistway space without compromising load capacity or travel distance.
Final approved drawings:
Pre-Delivery Testing
Before shipment, we conducted complete operational and load tests in accordance with our standard procedures, ensuring the equipment would install smoothly and operate reliably upon arrival in Sydney.
Customer Feedback After Installation
