Congratulations to XYZ on successfully securing a distributor in Russia!

In December 2024, we received an inquiry from a professional aerial work equipment rental company in Russia. The client expressed strong interest in our towable boom lifts and introduced that their main rental equipment includes:
 
  • Self-propelled scissor lifts
  • Crawler-mounted articulated boom lifts
  • Towable boom lifts

The client stated that towable boom lifts are in extremely high demand in the Russian market, with 3 to 4 related inquiries received almost every day.

To further expand their local rental fleet and enhance market competitiveness, the client decided to visit our factory in China in person to inspect our production capacity, product quality and technical performance.
 
In March, the client sent detailed documents covering technical requirements and application needs.
 
Our sales and technical team immediately reviewed each requirement item by item, confirmed key technical points, and compiled a professional response plan.
At the same time, we prepared a complete prototype in advance for on-site inspection and testing by the client.
 
On April 22, the client visited our factory and conducted an on-site inspection accompanied by our sales and technical team.
 
During the visit, the client tested all functions of the equipment in detail and operated the machine personally to experience its stability, convenience and safety performance.

After the on-site testing, we held a technical meeting in the conference room. We systematically addressed all questions raised by the customer, provided operation videos for each function requested, and demonstrated the actual working performance of the prototype one by one.

 

Meanwhile, we presented the customer with Russian-language technical parameter manuals and product catalogs to facilitate their local market promotion and communication with end users.

uring the visit, the customer showed great interest in our army green prototype and clearly stated that the ordered units should also be customized in the same army green finish.

The customer returned to Russia at the end of April. After several months of preparation and communication, we received the official purchase order from the customer in September as scheduled. The customer confirmed an order for 3 towable boom lifts of different working heights: 12m, 16m and 19m. Among them, the 19m unit was specifically required to be customized in exclusive army green.

We immediately started production upon receiving the customer’s deposit, following the customized color requirements — the 19m unit was finished in army green. Upon completion of production, we provided the customer with inspection videos and photos.
 
 
The entire testing process was shared with the customer for inspection, and we arranged shipment after receiving their approval.
 
The customer received the ordered equipment this March.
 

Episode

 
During transit, the hydraulic oil gauge of one unit was damaged due to logistics issues.
 
As soon as the customer sent photos of the problem, we immediately arranged for a brand-new hydraulic oil gauge to be shipped by express delivery to minimize any impact on the customer’s operation.
 
The replacement was delivered quickly, resolving the customer’s concern in a timely manner.

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Author:April Zhao

Title: Sales Manager of XYZLIFT

Profile:At the helm of hydraulic lift innovation and sales at XYZLIFT since the distinguished year of 2011.

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