Customer Background: Two Inquiries, Clear Signals
Last July, we received two inquiries from Australian customer Gavin – first through our company website, and then via the Made-in-China platform. When the same customer reaches out through two different channels, the XYZLIFT team knows: this is a highly motivated buyer.
We responded immediately, got in touch with Gavin, and quickly confirmed the main elevator parameters.
Customer Requirements & Key Parameter
Gavin needed two symmetrically arranged elevators with a wall between them. His initial preference was a traction backpack structure with manual sliding doors. The reason: his concrete hoistway measured only 1400mm × 1400mm, and he believed only a cantilever design could maximize car space.
The two elevators face opposite directions but share identical specifications:
| Parameter | Date |
|---|---|
| Pit Depth | 200 mm |
| First Floor Height | 3500 mm |
| Second Floor Height | 2850 mm |
| Concrete Hoistway (Inner) | 1400 mm × 1400 mm |
XYZLIFT's Professional Solution: Winning Trust Through Technical Advice
1. Proposing a Better Structural Design
After receiving the requirements, we discussed the project in depth with our engineers. Our conclusion: even with the limited hoistway size, a sling (guide-rail frame) structure is absolutely feasible. With this design, the internal car size can still reach 1000mm (W) × 1200mm (D) – more than sufficient for a residential home elevator.
The shaft plan layout view of traction gantry home elevator as below:
We suggested switching to the gantry structure and provided a clear comparison between gantry structure and backpack structure designs:
| Comparison | Backpack | Gantry – Recommended |
|---|---|---|
| Car Space Efficiency | Rails on one side, limiting car size | Rails on both sides, larger car space |
| Operational Stability | Off-center loads create tilting moment | Balanced loading for smoother operation |
| Long-term Reliability | Uneven guide shoe wear | Even wear, longer service life |
Factory Visit: Building Deep Trust
In August, we followed up with Gavin on the project progress. We were pleased to learn that his friend planned to visit suppliers in China in September, and Gavin decided to join the trip to tour our factory.
In September, Gavin and his friend arrived as planned. At our elevator showroom, he personally tested a running elevator. Using the actual product, we once again explained the differences between backpack and gantry structures. After the hands-on experience, Gavin was fully convinced of the gantry structure solution
Local Customer Referral: Accelerating the Decision
During the factory tour, Gavin mentioned he would like to contact an existing XYZLIFT customer in Australia to hear about real-world experiences. We provided him with the contact information of our long-term customer, Tony.
After returning to Australia, Gavin reached out to Tony. To his pleasant surprise, Tony not only shared his positive experience but also visited Gavin’s site to help measure the hoistway in person. Having a local XYZLIFT customer as a “living reference” significantly boosted Gavin’s confidence.
Soon after, Gavin confirmed the elevator finishing options and entrusted Tony with local logistics clearance and installation.
Current Status & Outlook
The two home elevators have now been manufactured and shipped to Australia, with arrival expected this month. We look forward to Gavin’s feedback and are confident that these elevators will provide his family with years of convenience and comfort.
